- Master's Theses
Author: Vu Thuy Diem Chi; Advisor: Dr. Pham Phu Quoc (2018) - Nowadays, Vietnam becomes one of the most dynamic emerging countries in Asia. The development of Vietnam’s economic creates the fierce competitive market for the domestic and foreign investors. In the competitive market, customer loyalty is considered as the key to success in business and the most important determinant for sustainable development of organization. After analyzing the annual reports and customer surveys, C chain of convenience store (in short, it would be called C chain in this thesis) realized that the customer loyalty of C chain is very low compared to previous years and their competitors. It can be considered the threat for the sustainable development of C chain. Fro...
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- Master's Theses
Author: Do Phat Tai; Advisor: Dr. Pham Phu Quoc (2018) - In recent years, BIDV North Saigon branch has showed some symptom of poor performance in retail banking operation in comparison with average of entire BIDV system as well as with other branches in Ho Chi Minh City region. Through in-depth analysis and theory informed, “emotional exhaustion” was identified as the main problem that leads to poor performance of retail operation in the branch. There are 3 causes considered to be reason for the main problem, they are performance appraisal bias from retail leaders, coworker incivility and work overload. In consideration with the conditions of the branch and theories support, “coworker incivility” was appointed the main cause leading to the ...
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- Master's Theses
Author: Nham Thi Thu Thao; Advisor: Dr. Pham Phu Quoc (2019) - Academic Department is responsible for setting the study programs, controlling the quality of learners, evaluating the teaching of teachers and setting the training programs for teachers. Besides, it also helps other Departments with the academic contents in any of their programs. Therefore, any problems happening to this Dept. can affect the function of the whole English center and lead to bigger problem. The consequences, which can hurt the function of the center as a whole, are also found to be low professional efficacy and unattractive working environment. Due to its importance, Academic Department needs to be paid much attention. Nevertheless, over a year of operation, the academ...
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- Master's Theses
Author: Nguyen Van Ha; Advisor: Dr. Pham Phu Quoc (2018) - Becoming one of the largest commercial bank in Vietnam, Vietnam Prosperity Join-stock Commercial Bank (VPBANK) has to face many obstacles and challenges to maintain its status and develop sustainably. Maintaining capable workforce is a critical responsibility of human resources management to achieve this goal. This thesis will figure out the current problem in human resource management, using current symptoms analysis along with the analysis of qualitative and quantitative research based on primary data at VPBank. After discovering the central problem of ineffective training program for junior levels, the thesis would evaluate the causes and consequences of the problem in order to cre...
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- Master's Theses
Author: Vo Thi Kim Thoa; Advisor: Dr. Pham Phu Quoc (2019) - The boom of electronic commerce technologies in recent years has drastically increased the demand for an effective electronic method to pay or to be paid. That requires the payments ecosystem has to continuously evolve and change to provides users a safe, convenient and effective tool. Therefore, eCommerce merchants not only focusing mostly on the point of transaction and session and behavioral monitoring, validating the identity of a user before any transaction, but also pressing role in preventing CNP fraud because it is predicted that retailers will lose around $130 billion in digital CNP (Card-not-Present) fraud between 2018 and 2023. CNP fraud is a topical question of financial p...
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- Master's Theses
Author: Nguyen Huu Canh; Advisor: Dr. Pham Phu Quoc (2018) - Working capital management is very important for a company, especially for manufacturing, trading and distribution companies, because it has a significant impact on the profitability and liquidity of the company (1). As one of the three main elements of working capital, receivables also have an impact on the performance of the business. This is the most important source of ex ternal financing of enterprises (2) and also a source of support for buyers (3). As a result, managers can use accounts receivable as an instrument to increase the revenue profitability, and customer relationship. However, the amount of receivables that are too high can lead to many downsizing effects on the comp...
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- Master's Theses
Author: Le Anh Mai Chi; Advisor: Dr. Pham Phu Quoc (2018) - The main problem is inefficient capital structure by increasing debts over the period 2013 to 2015. In which, total debt to total equity increased from 46.60% to 52.68% that leads to profitability decrease from 4.83% to -14.71% of ROE. Financial ratios are calculated from company’s financial and accounting reliable sources as NVT had listed in the Ho Chi Minh Stock Exchange over the period 2013 to 2015. The ratios are also in comparison with other corporates in the industry associated with deep interviews of company’s leaders in order for trustable findings. The main causes of the problem are high debts on total projects and financing interest cost of debts. NVT has to borrow differen...
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- Master's Theses
Author: Phan Nguyen Thu Hang; Advisor: Dr. Pham Phu Quoc (2018) - This study has talked about the case in Sale department within CADIVI with the symptoms of the high turnover rates in the first six months in 2018. Based on the interview result and theoretical framework, ―ineffective leadership style in Sale Department at CADIVI‖ is the central problem that sale department needs to solve. Ineffective leadership has been the great attributes to retention rate because of significant role of the leader in the way their staff devote their time, efforts, commitment and extend their support to achieve organizational goals. Therefore, if turnover rate reduced, it could help to increase employee satisfaction, high performance and productivity. In this thesis...
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- Master's Theses
Author: Le Thi Hong Huy; Advisor: Dr. Pham Phu Quoc (2018) - This thesis is conducted from understanding and approaching the real company Jupiter Logistics Vietnam in order to discover the reasons behind the significant decline in sales in the last three years since 2014. At the same time solutions will be proposed to solve the problem of sales of this business. The net sales of the head office in Ho Chi Minh City was down sharply from 7.56% and 10.29%, respectively, while the remaining two branches Ha Noi and Hai Duong still had a very good growth especially in 2016. Further investigations reveal that the decrease in sales of forwarding services was the main reason for the problem in the net sales of Head Office. In addition, with the loss of ...
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- Master's Theses
Author: Nguyen Thi Thu Van; Advisor: Dr. Pham Phu Quoc (2019) - The thesis is conducted to find solutions for the most centralize problem of compliance management of MSD: the lack of effective training program. Initially, in focusing on examine operation of MSD – a pharmaceutical company with its headquarters bases in NJ, USA, three main symptoms of this problem were determined as high frequency of risky activities, repeated non-compliance findings and “high risk” rated by Global Audit team. Through interviews and references from other researches and studies of experts in field, the initial list of problems was built with 5 problems: no effective compliance training program, inappropriate compliance policies, great job pressure, low ethical cultur...
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- Master's Theses
Author: Tran Quang Duy; Advisor: Dr. Pham Phu Quoc (2015) - Research about the role of liquidity in explaining stock returns has mainly been conducted in developed market and yielded ambiguous conclusion about its explanatory power. From this gap in literature, this empirical research is conducted to examine the influence of liquidity on stock returns in Vietnam stock market, a frontier market. From literature of liquidity and stock returns, there are number of available proxies for liquidity. In this research, Turnover and Amihud illiquidity ratio are selected as two main liquidity proxies. These two proxies were selected because they showed a great consistency and reliability among available liquidity proxies for empirical research. This stu...
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- Master's Theses
Author: Ho Thi Nguyen Thien; Advisor: Dr. Pham Phu Quoc (2017) - According to economist Milton Friedman, the main purpose of doing business is maximizing profits for its owners. To do this, it is necessary to minimize the organization’s cost through cost management and controlling process. If it has some issues in cost management, company’s situation will be failure to get business purpose. This thesis provides an analysis and evaluation of current problem about the poor experience in meal cost management in AEON Vietnam Co., Ltd and to recommend ways of solving this problem. The thesis draws attention to the fact that the total number of employees has trend decreasing in 6 months early of Y2017. Conversely, the average cost per person for meal is ...
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- Master's Theses
Author: Le Ngoc Khanh Quang; Advisor: Dr. Pham Phu Quoc (2019) - For a long time, management has been seen as the key to the success of enterprises in the integration trend because management decides and coordinates the connection of business and production activities of enterprises to the market and between departments together, ensuring business operations always grow and develop. Research and systematize the basic theoretical basis of management and the factors affecting the performance of Lock&Lock company, identifying the problem that the company is experiencing, thereby propose some solutions to improve the performance of Lock&Lock company in Vietnam, so that the company can achieve its common goal. Lock&Lock Co., Ltd is having problems relat...
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- Master's Theses
Author: Vy Lang Truong; Advisor: Dr. Pham Phu Quoc (2018) - In any organization, the sales department plays a pivotal role in the success of the business. At R Star company sales has decreased for 3 consecutive years that lead to profit of company also decreased. Compared to other companies in the same industry like Phuong Nga, Dinh Diem that their sales increased sharply. So sales decrease is considered as a symptom that need to investigate to find out what are the main problems. After conducting an in-depth-interviewed from some staffs at sales department, chief executive officer and base on literature review, the central problem is found that is poor sales management. To find out what are the main causes of central problem, some interviews ...
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- Master's Theses
Author: Nguyen Thanh Quyen; Advisor: Dr. Pham Phu Quoc (2017) - HVG is one of the leading processors and exporters of Pangasius in Vietnam, its business performance showed the development in the last three years. However, HVG’s business efficiency showed the opposite trend, most of the profitable ratios such as ROE, ROA or EPS went down steeply and was much lower in comparison with other corporates in the industry. Additionally, its stock price has fluctuated in a wide range and decreased in recent years. The main causes lead to the problem of low profitability could be poor management of expenses, specialized in financial expenses. According to the data collecting from HVG’s annual financial report and its competitors, HVG uses a very high finan...
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- Master's Theses
Author: Nguyen Trang Kieu Diem; Advisor: Dr. Pham Phu Quoc (2018) - Minh Phu Seafood Joint Stock Company (Minh Phu), the largest shrimp processor in Vietnam and was known as the shrimp king of Vietnam had always operated at high profit since 2012. However, the Company’s performance faced a significant down trend, even made loss in 2015. After a thorough investigation on the case, the circumstance was found there are two main problems related to control over account receivables turnover and ineffective finance leverage of the Company. In detail, the accounts receivable turnover in 2013 was 13.27 and 13.02 in 2014, while the figure decrease 10.28 in 2015 which show that management of account receivable has the problem. About the using finance leverage, ...
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- Master's Theses
Author: Nguyen Phuoc Huy Hung; Advisor: Dr. Pham Phu Quoc (2020) - Horeca is an acronym for the words Hotel (Hotel), Restaurant (in general, Restaurant, food service), and Catering or Coffee (in general, Food, Beverage, Coffee service). , Bar, Club ...). In Vietnam Horeca is defined as a HIGH-CLASS SALES CHANNEL for the Food & Beverage Industry (Food & Beverage). Economic development, the demand for entertainment of the people in the country is increasing, in parallel, Vietnam is also one of the attractive destinations for international tourists. Therefore, the amount of goods and services for this special consumption channel Horeca is in great demand. And there are now a lot of companies supplying input materials that are entering this market, so th...
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- Master's Theses
Author: Nguyen Dong Hai; Advisor: Dr. Pham Phu Quoc (2017) - The problem of this division was revealed as its profit margin usually negative during its lifetime due to the ineffective cost management. The reasons are dropped down into three majors: not all cost and expenses were realized and allocated to the responsible department, in this case the jewelry division; the selling price of each product does not reflecting its cost, that lead to many product were sold at price lower than their actual costs; and finally, the lacking of time and quality information for the decision making process due to the incompetent accounting department. These problems must be solved quickly as it is indeed threatening the survival of this division. The first sol...
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- Master's Theses
Author: Le Thi Ha; Advisor: Dr. Pham Phu Quoc (2017) - Recently, Jupiter Pacific’ financial statement has showed the sharply reducing in sales and hasn’t showed signal of recover yet. In order to determine why sales are decreasing, the data of selling rate and cargo volume were collected. Then it found that company sales reducing since the reducing of air cargo volume. Indeed, company cargo volume has sharply decreased year by year while cargo volume at Tan Son Nhat international airport has grown; contrary to Jupiter’ trend. In order to define the potential problem of reducing air cargo volume, the first interview was proceed to four relative managers, who are Sales manager, Airfreight manager, Admin supervisor and company CEO then the i...
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