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Kano model
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Showing results 1 to 2 of 2
Issue Date
Title
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2025
Application of kano model and importance–performance analysis (IPA): Determining priority factors to improve metro service quality in Ho Chi Minh City
Trác Thục Mỹ
2024
Improving bebike ride-hailing service quality: The role of KANO and IPA integrated models
Trần Thị Mỹ Lệ
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