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  1. UEH Digital Repository
  2. MASTER'S THESES
  3. MASTER'S THESES

Service quality and customer satisfaction in business to business the case of ready-mix concrete industry Vietnam

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Issue Date
2014
Author
Le Thi Binh Phuong
Advisor
Vo Thi Ngoc Thuy
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Issue Date
2014
Author
Le Thi Binh Phuong
Advisor
Vo Thi Ngoc Thuy
Metadata

Show full item record

Metadata Views

62

Content Views

5

Abstract

This study empirically examines the different impacts of B2B Service Quality’s determinants on Customer Satisfaction in Vietnam Ready-Mix Concrete industry and explores the moderating role of Ready-Mix Concrete Company Type variable on these relationships

Keywords
Customer satisfaction, Hài lòng khách hàng
URI
http://digital.lib.ueh.edu.vn/handle/UEH/50750
Publisher
University of Economics Ho Chi Minh City
Appears in Collections:MASTER'S THESES

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    • Format : Adobe PDF

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  • Service quality and customer satisfaction in business to business the case of ready-mix concrete industry Vietnam

    TweetLikeShare# Shares: 0

    Metadata Views

    62

    Content Views

    5

    Issue Date
    2014
    Author
    Le Thi Binh Phuong
    Advisor
    Vo Thi Ngoc Thuy
    Metadata

    Show full item record


    Issue Date
    2014
    Author
    Le Thi Binh Phuong
    Advisor
    Vo Thi Ngoc Thuy
    Metadata

    Show full item record

    Metadata Views

    62

    Content Views

    5

    Abstract

    This study empirically examines the different impacts of B2B Service Quality’s determinants on Customer Satisfaction in Vietnam Ready-Mix Concrete industry and explores the moderating role of Ready-Mix Concrete Company Type variable on these relationships

    Keywords
    Customer satisfaction, Hài lòng khách hàng
    URI
    http://digital.lib.ueh.edu.vn/handle/UEH/50750
    Publisher
    University of Economics Ho Chi Minh City
    Appears in Collections:MASTER'S THESES

    Thumbnail
  • 90798.pdf
    • Size : 1,12 MB

    • Format : Adobe PDF

    • Views : 5
    • Downloads : 0



  • Citation

    APA    Phuong, L. T. B. (2014). Service quality and customer satisfaction in business to business the case of ready-mix concrete industry Vietnam. (Master's Theses). http://digital.lib.ueh.edu.vn/handle/UEH/50750
       
    MLA    Le Thi Binh Phuong. Service quality and customer satisfaction in business to business the case of ready-mix concrete industry Vietnam. 2014. University of Economics Ho Chi Minh City. Master's Theses. http://digital.lib.ueh.edu.vn/handle/UEH/50750
       
    Chicago    Le Thi Binh Phuong. "Service quality and customer satisfaction in business to business the case of ready-mix concrete industry Vietnam. "(Master's Theses, University of Economics Ho Chi Minh City, 2014)
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