This study empirically examines the different impacts of B2B Service Quality’s determinants on Customer Satisfaction in Vietnam Ready-Mix Concrete industry and explores the moderating role of Ready-Mix Concrete Company Type variable on these relationships
This study empirically examines the different impacts of B2B Service Quality’s determinants on Customer Satisfaction in Vietnam Ready-Mix Concrete industry and explores the moderating role of Ready-Mix Concrete Company Type variable on these relationships
| APA | Phuong, L. T. B. (2014). Service quality and customer satisfaction in business to business the case of ready-mix concrete industry Vietnam. (Master's Theses). http://digital.lib.ueh.edu.vn/handle/UEH/50750 |
|---|---|
| MLA | Le Thi Binh Phuong. Service quality and customer satisfaction in business to business the case of ready-mix concrete industry Vietnam. 2014. University of Economics Ho Chi Minh City. Master's Theses. http://digital.lib.ueh.edu.vn/handle/UEH/50750 |
| Chicago | Le Thi Binh Phuong. "Service quality and customer satisfaction in business to business the case of ready-mix concrete industry Vietnam. "(Master's Theses, University of Economics Ho Chi Minh City, 2014) |