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  1. UEH Digital Repository
  2. CONFERENCE PAPERS
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The influence of education service quality level on student satisfaction - the research on the university of law & Economics HCMC case

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Issue Date
2015
Author
Xuan Lan Pham
Co-Author
Minh Tien Pham
Host Item
Proceedings of the 9th International Days of Statistics and Economics, 10-12/09/2015
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Issue Date
2015
Author
Xuan Lan Pham
Co-Author
Minh Tien Pham
Metadata

Show full item record

Metadata Views

18

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Abstract

This research was conducted through two steps. First step, the author discussed with 12 students under the department / agency, different courses studying at University of Economics and Law in the HCM City, to identify the determinants of University Education Service Quality Level which influence the Undergraduate Satisfaction in their courses of studies. Second step, the author studied with a sample size of 557 students were selected in the judgment, the data collection was conducted through direct interviews with the questionnaire. Data analysis bases on Cronbach's α , exploring factor analysis (EFA), correlation, linear regression, t-test, ANOVA-test, ... In the order of importance, our research results have revealed the following 6 factors determining how satisfied the undergraduates are towards the University Education Programme: (1) Access, (2) Academic, (3) Support Services, (4) Non-Academic, (5) Infrastructure and (6) Program Issues. In addition, three other factors identified to be the control variables were also revealed in this research: (1) Place of Residence (2) Academic Year and (3) Specialisation in the university

Keywords
Service quality, Student satisfaction, Higher education, Higher learning
URI
https://msed.vse.cz/msed_2015/article/235-Pham-Lan-paper.pdf
http://digital.lib.ueh.edu.vn/handle/UEH/56560
Appears in Collections:Conference Papers

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The influence of education service quality level on student satisfaction - the research on the university of law & Economics HCMC case

TweetLikeShare# Shares: 0

Metadata Views

18

Content Views

0

Issue Date
2015
Author
Xuan Lan Pham
Co-Author
Minh Tien Pham
Host Item
Proceedings of the 9th International Days of Statistics and Economics, 10-12/09/2015
Metadata

Show full item record


Issue Date
2015
Author
Xuan Lan Pham
Co-Author
Minh Tien Pham
Metadata

Show full item record

Metadata Views

18

Content Views

0

Abstract

This research was conducted through two steps. First step, the author discussed with 12 students under the department / agency, different courses studying at University of Economics and Law in the HCM City, to identify the determinants of University Education Service Quality Level which influence the Undergraduate Satisfaction in their courses of studies. Second step, the author studied with a sample size of 557 students were selected in the judgment, the data collection was conducted through direct interviews with the questionnaire. Data analysis bases on Cronbach's α , exploring factor analysis (EFA), correlation, linear regression, t-test, ANOVA-test, ... In the order of importance, our research results have revealed the following 6 factors determining how satisfied the undergraduates are towards the University Education Programme: (1) Access, (2) Academic, (3) Support Services, (4) Non-Academic, (5) Infrastructure and (6) Program Issues. In addition, three other factors identified to be the control variables were also revealed in this research: (1) Place of Residence (2) Academic Year and (3) Specialisation in the university

Keywords
Service quality, Student satisfaction, Higher education, Higher learning
URI
https://msed.vse.cz/msed_2015/article/235-Pham-Lan-paper.pdf
http://digital.lib.ueh.edu.vn/handle/UEH/56560
Appears in Collections:Conference Papers

There are no files associated with this item.



Citation

APA    Pham, X. L. (2015). The influence of education service quality level on student satisfaction - the research on the university of law & Economics HCMC case. (Conference Paper). https://msed.vse.cz/msed_2015/article/235-Pham-Lan-paper.pdf
   
MLA    Xuan Lan Pham. The influence of education service quality level on student satisfaction - the research on the university of law & Economics HCMC case. 2015. . Conference Paper. https://msed.vse.cz/msed_2015/article/235-Pham-Lan-paper.pdf
   
Chicago    Xuan Lan Pham. "The influence of education service quality level on student satisfaction - the research on the university of law & Economics HCMC case. "(Conference Paper, , 2015)
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