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Please use this identifier to cite or link to this item: https://digital.lib.ueh.edu.vn/handle/UEH/57442
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dc.contributor.advisorNguyen Thi Mai Trangen_US
dc.contributor.authorNguyen Anh Phucen_US
dc.date.accessioned2018-06-28T04:38:50Z-
dc.date.available2018-06-28T04:38:50Z-
dc.date.issued2018-
dc.identifier.otherBarcode: 1000004959-
dc.identifier.urihttp://opac.ueh.edu.vn/record=b1026928~S1-
dc.identifier.urihttp://digital.lib.ueh.edu.vn/handle/UEH/57442-
dc.descriptionBusiness Administrationen_US
dc.description.abstractThe new trend of successful tourism companies is truly engaging their front-line service employees by applying emotional labor theory to maximize service quality, satisfaction, and behavioral outcomes. This study investigates the antecedents of front-line service employee emotional labor in the tourism organizations in Vietnam. It also examines the role of emotional labor toward employee job burnout and job satisfaction. Employing the CFA & SEM analyses with a sample of 302 front-line employees, the research findings reveal that emotional intelligence, job autonomy, and emotional display rules has the positive relationships with emotional labor and emotional labor has a positive relationship with job burnout. Furthermore, emotional labor negatively relates to job satisfaction of Vietnamese employees. Finally, job burnout has a negative relationship with job satisfaction.en_US
dc.format.medium54 p.en_US
dc.language.isoenen_US
dc.publisherTrường Đại học Kinh tế Tp. Hồ Chí Minh-
dc.subjectHuman resource managementen_US
dc.subjectTourismen_US
dc.subjectEmotional intelligenceen_US
dc.titleAntecedents and outcomes of emotional labor: a study of front-line employees of the tourism industry in Vietnamen_US
dc.typeMaster's Thesesen_US
item.openairetypeMaster's Theses-
item.languageiso639-1en-
item.fulltextFull texts-
item.openairecristypehttp://purl.org/coar/resource_type/c_18cf-
item.grantfulltextreserved-
item.cerifentitytypePublications-
Appears in Collections:MASTER'S THESES
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