SVTECH had problem in deploying project in 2017. The proportion of time overrun projects and number of delayed day rose significantly. They leaded to complaints from customers, probability to face with liquidated damages penalty and increase cost because of overtime cost. More seriously, SVTECH could be lost customers for competitors if the time overrun project do not be solved. By making interview, literature review and analyzing the data in 2017, ineffective time control system was found that the central problem caused to the time overrun project. In order to solve this problem, deeper interview and study research was done. The result of research and interview defined 7 causes of ineffective time control system, which are classified in 3 groups. These causes has been validated and evaluated to define the level of important to company. Based on these causes, alternative solution has been suggested and discussed to find the suitable one for SVTECH. To make clear for the solution, an action plan was made. This action plan is expected to help SVTECH improve the time control system and decrease the percentage of time overrun projects and number of delayed day.
University of Economics Ho Chi Minh City; ISB (International School of Business)