The final thesis in business administration is a valuable chance for me to consolidate, improve and enhance my knowledge. Through this dissertation, I have been able to use the academic knowledge that I have gain and acknowledge over the past three years in the International School of Business (ISB). Therefore, I would like to express my great gratitude to all wonderful people who have provided huge contribution through my journey. First of all, I would like to show my deepest thanks to Prof. Dr. Tran Ha Minh Quan, my professor, my thesis supervisor. Without his advices, my paperwork never can be accomplished. There is no word to describe how grateful I am, from the appropriate structure to which theories should be used as well as how to contact with relevant staffs for interviewing. Step by step, he not only formed my study but also provide such catastrophic knowledge to me. Secondly, I would hope to indicate my appreciation for all the ISB’s staffs who spent their precious time for my interviews in being so proactive to deliver information more honesty. The thesis would be less valuable and realistic without their helps. Finally, I would like to express my profound and sincere thanks to all the students who took part in this thesis by spending time to complete the first survey, answer the questionnaires and provide such useful comments. The ideas from such small conversations formed the basic stand for my idea of identifying symptoms.
University of Economics Ho Chi Minh City; ISB (International School of Business)