Personnel management; Job resourcefulness; Quality of work life
The study investigates the impact of personality traits of openness to experience, conscientiousness and psychological hardiness on job resourcefulness of service employees in Vietnam. It also examines the relationships between job resourcefulness, quality of work life, and job performance at individual level. An empirical test with a sample of 217 employees from various service industries by means of structural equation modeling indicates that these personality traits have a positive relative to job resourcefulness. Furthermore, job resourcefulness has positive impact on quality of work life, and together with quality of work life, has positive influence on job performance of service employees. Based on these results, the study contributes to personality theory and the author also suggests some implications for managers in order to enhance individual performance and quality of work life through personality traits and job resourcefulness.
University of Economics Ho Chi Minh City; ISB (International School of Business)