This study analyzes the case in Operation Department of THI Group Viet Nam Ho Chi Minh Branch with the symptoms are high turnover rate and the declining in revenue of Operation Department. There are three main chapters in this paper. In chapter I, an overview of the logistics industry as well as the background of the company THI Group Vietnam will be introduced. Chapter II will be all about the existing problem in the department. Firstly, based on the primary and secondary data, there are two symptoms low revenue and high turnover rate found out. After that, through depth-interview with some related people, a problem mess is figured out on the initial cause-effect map. Next part is the updated cause-effect map, in this section three potential central problem are figured out based on the information from interview and literature review. Finally, the final map with all details about the central problem is demonstrated. The central problem is lack of career growth opportunity, which lead to many consequences; thus, it has been chosen as a central problem, which need be solved in this paper. Chapter III is included a list of real causes of the central problem and a set of solutions for the problem. In Chapter IV, all supporting information for this paper is indicated.
University of Economics Ho Chi Minh City; ISB (International School of Business)