Recently, the financial statement of South Tax Consulting Co., Ltd has experienced a drop in revenue. This circumstance is mostly impacted by increasing in number of defection customers. Customers leaving South Tax Consulting Co., Ltd is mainly due to dissatisfaction with service quality that the company provided, in specific, inaccuracy in preparing accounting reports. In order to discover the issues that South Tax Consulting Co., Ltd is facing with, meeting with CEO of the company as well as interviewing relevant employee in accounting department and defection customers in 2018 has been implemented. Through interviewing relevant subjects, using data provided by the company and using related theory, main problem was identified as low employee work motivation. Towards main problem of low employee work motivation, three potential causes have been found out are no appreciation for job well done, no promotion and career advancement for current employee and unpleasant work space. After analysis, main cause that chosen to solve is unpleasant work space. This study will focus on solution to solve this cause in order to help the company improve business performance.
University of Economics Ho Chi Minh City; ISB (International School of Business)