|Title: ||Redress for service advisor responsiveness and its impact on customer satisfaction: a Mazda Vietnam report
||Author(s): ||Huynh Nhat Tan
||Keywords: ||Personnel management
||Abstract: ||Introduction. Service quality and customer satisfaction. 2018 Vietnam customer index (CSI). The existence of central problem. Potential cause - responsiveness. Solution and action plan.
||Issue Date: ||2020
||Publisher: ||University of Economics Ho Chi Minh City; ISB (International School of Business)
|Appears in Collections:||MASTER'S THESES|