Employees are the most important asset of an enterprise. According to Bill Gates - former chairman of Microsoft corporation once declared "Take away 20 of our most important people and Microsoft will become a normal company". The stability in the staff will help businesses save time and costs (recruitment, training, ...), reduce errors (caused by new employees when new employees are not used to the job), creating confidence and solidarity within the business. The stability of human resources will help businesses operate more efficiently, creating customers' confidence in the quality of products and services of the business. In the last 3 years, turn over rate of Large Enterprise Department has been higher than compared to the overall turnover rate of the whole company and the expectations of the Board of directors. This will lead to negative impacts on Bank X-Branch ABC such as: increased number of operational errors, increased recruitment costs and reduced customer satisfaction. Hence, the research will clearly investigate to find the possible problem and root cause of main problem to give solutions to meet the branch's current situation.
University of Economics Ho Chi Minh City; ISB (International School of Business)