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Browsing by Author
Pham Ngoc Thuy
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Showing results 9 to 14 of 14
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Issue Date
Title
Author(s)
2015
The effects of perceived justice with service recovery on customer satisfaction, loyalty and word of mouth in restaurant services in Ho Chi Minh city
Truong Ngoc Quang Duy
2016
The impact of loyalty program's service quality and store reputation on customer satisfaction and loyalty
Dang Bich Phuong
2014
The influence of leadership power bases on employee's job stress - A study of Vietnamese companies
Luong Thi Thanh Thao
2014
The influence of relationship quality on customer loyalty - A study of veterinary companies and their agencies in Vietnam
Nguyen Dac Huy
2012
The mediating role of perceived value in the relationship between service quality and trust - a case study of private general hospital in HCMC
Lam Hai Nguyen
2016
The role of service encounter interaction behavior in activating customer participation and co-creating value in the health care service
Le Nguyen Hau
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