| Title: | The effects of perceived justice with service recovery on customer satisfaction, loyalty and word of mouth in restaurant services in Ho Chi Minh city |
Author(s): | Truong Ngoc Quang Duy |
Advisor(s): | Pham Ngoc Thuy |
Keywords: | Customer satisfaction; Hài lòng khách; Nhà hàng; Restaurant |
Abstract: | Review of literature. Research and methodology. Data analysis. Conclutions and implications. |
Issue Date: | 2015 |
Publisher: | University of Economics Ho Chi Minh City; ISB (International School of Business) |
Description: | Business Administration
Quản trị kinh doanh (hướng nghề nghiệp). Mã số: 60.34.01.02
Luận văn thạc sĩ -- Trường Đại học Kinh tế TP. HCM, 2015
Thesis ( Master's) -- University of Economics Ho Chi Minh City, 2015
Có tài liệu tham khảo và phụ lục
Includes bibliographical references and appendix |
URI: | http://digital.lib.ueh.edu.vn/handle/UEH/51476 |
| Appears in Collections: | MASTER'S THESES
|
MENU
Login
