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Please use this identifier to cite or link to this item: https://digital.lib.ueh.edu.vn/handle/UEH/43114
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dc.contributor.advisorNguyen Dong Phong-
dc.contributor.advisorNguyen Phong Nguyen-
dc.contributor.authorLe Hong Nhung-
dc.date.accessioned2016-12-15T09:43:21Z-
dc.date.available2016-12-15T09:43:21Z-
dc.date.issued2014-
dc.identifier.otherBarcode: K50007353-
dc.identifier.otherRG_2 #2 eb1 i5-
dc.identifier.urihttp://digital.lib.ueh.edu.vn/handle/UEH/43114-
dc.descriptionBusiness Administration-
dc.descriptionThesis (Master’s) -- University of Economics Ho Chi Minh City, 2014-
dc.descriptionIncludes bibliographical references and appendixes-
dc.description.abstractReview of literature and hypothesis development Research methodology. Data analysis and results. Discussion and Implication-
dc.format.medium69 p.-
dc.language.isoeng-
dc.publisherUniversity of Economics Ho Chi Minh City-
dc.subjectBanking services-
dc.subjectCustomer satisfaction-
dc.subjectCustomers orientation-
dc.subjectBanking-
dc.subjectĐịnh hướng khách hàng-
dc.subjectHài lòng khách hàng-
dc.subjectNgân hàng-
dc.titleCall center services and customer loyalty: A study in the Vietnamese banking industry-
dc.typeMaster's Theses-
dc.subject.DDC332.178-
item.languageiso639-1en-
item.openairetypeMaster's Theses-
item.openairecristypehttp://purl.org/coar/resource_type/c_18cf-
item.cerifentitytypePublications-
item.grantfulltextreserved-
item.fulltextFull texts-
Appears in Collections:MASTER'S THESES
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