| Title: | Evaluating customer satisfaction after service recovery: a study on the retail banking sector in Vietnam |
Author(s): | Pham Thi Hanh Huong |
Advisor(s): | Tran Ha Minh Quan |
Keywords: | Commercial bank; Customer satisfaction; Hài lòng của khách hàng; Ngân hàng thương mại; Ngân hàng; Banking |
Abstract: | Evaluating customer satisfaction after service recovery: a study on the retail banking sector in Vietnam |
Issue Date: | 2014 |
Publisher: | University of Economics Ho Chi Minh City |
Description: | Thesis (Master’s) -- University of Economics Ho Chi Minh City, 2014
Includes bibliographical references and appendix |
URI: | http://digital.lib.ueh.edu.vn/handle/UEH/44313
https://opac.ueh.edu.vn/record=b1017351~S8 |
| Appears in Collections: | MASTER'S THESES
|
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