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Please use this identifier to cite or link to this item: https://digital.lib.ueh.edu.vn/handle/UEH/44335
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dc.contributor.advisorVo Thi Ngoc Thuy-
dc.contributor.authorNguyen Huu Minh Phuong-
dc.date.accessioned2016-12-15T09:46:40Z-
dc.date.available2016-12-15T09:46:40Z-
dc.date.issued2014-
dc.identifier.otherBarcode: K50006255-
dc.identifier.urihttp://digital.lib.ueh.edu.vn/handle/UEH/44335-
dc.descriptionBusiness Administration = Quản trị kinh doanh-
dc.descriptionThesis (Master’s) -- University of Economics Ho Chi Minh City, 2014-
dc.descriptionIncludes bibliographical references and appendixes-
dc.description.abstractThis study empirical examined quality of frontline employee performance to satisfy customers in the Vietnam retail banking. Based on the model of multilevel investigation of factors influencing employee service performance and customer outcomes by Liao an-
dc.format.medium47 p.-
dc.language.isoEnglish-
dc.publisherUniversity of Economics Ho Chi Minh City-
dc.subjectBanking-
dc.subjectDịch vụ bán lẻ-
dc.subjectNgân hàng-
dc.subjectRetail service-
dc.titleFactors afecting frontline employy performance in Vietnam retail banking sector-
dc.typeMaster's Theses-
dc.subject.DDC332.17-
item.languageiso639-1English-
item.grantfulltextreserved-
item.openairecristypehttp://purl.org/coar/resource_type/c_18cf-
item.cerifentitytypePublications-
item.fulltextFull texts-
item.openairetypeMaster's Theses-
Appears in Collections:MASTER'S THESES
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