| Title: | Assecting the sevice quality and customer satifation in retail banking sector from customers perspective: A comparison between state-owned commercial banks ang jonit-stock commerical banks in Hochiminh city |
Author(s): | Nguyen Thi Quynh Trang |
Advisor(s): | Dinh Cong Khai |
Keywords: | Commercial bank; Customer satisfaction; Banking; Thỏa mãn khách hàng; Ngân hàng |
Abstract: | Introduction. Literature review. Research methodology. Results. Conclusion and Implications |
Issue Date: | 2014 |
Publisher: | University of Economics Ho Chi Minh City |
Description: | Business Administration
Thesis (Master’s) -- University of Economics Ho Chi Minh City, 2014
Includes bibliographical references and appendixes |
URI: | http://digital.lib.ueh.edu.vn/handle/UEH/44969 |
| Appears in Collections: | MASTER'S THESES
|
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