| Title: | Impact of customer verbal aggression on employee emotional exhaustion and turnover intention: an emprical study of ground service staff in Vietnamese Aviation industry |
Author(s): | Nguyen Tran Thuy Trang |
Advisor(s): | Nguyen Thi Nguyet Que |
Keywords: | Employee; Khía cạnh tâm lý; Nhân viên; Psychologica aspects |
Abstract: | Introduction; Literature Review; Research Methodoly; Data analysis; Discussion and Conclusions |
Issue Date: | 2015 |
Publisher: | Trường Đại học Kinh tế Tp. Hồ Chí Minh |
Description: | Business Administration. Mã số: 60.34.01.02
Luận văn thạc sĩ -- Trường Đại học Kinh tế TP.HCM, 2015
Thesis (Master’s) -- University of Economics Ho Chi Minh City, 2015
Gồm tài liệu tham khảo và phụ lục
Includes bibliographical references and appendix |
URI: | http://digital.lib.ueh.edu.vn/handle/UEH/46838 |
| Appears in Collections: | MASTER'S THESES
|
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