Solutions to improve ineffective supervision at FPT Digital Retail Joint Stock Company

Abstract

This thesis of “Solutions to improve ineffective supervision” had been composed and completed in four main chapters: problem identification, alternative solutions, selected solution and change plan, supporting information. Chapter I included company introduction which is FPT Digital Retail JSC, main features about FPT as well as some recent issues that illustrated from a wide variety of secondary data. To make it clearer and convincing, in depth interviews were conducted to explore problems further to see what was really going on in this company. A problem mess had been created to show out all symptoms, organization outcomes and problems as a general picture. Specifically, a central problem of ineffective supervision was selected to be solved as a core problem of company with the justification of its existence and importance. After validating and selecting the central problem of organization, three causes of central problem listed as supervisory relationship, soft-skill training, gender-related leadership were investigated to verify and determine so as to give out alternative solutions which were presented in chapter II. In this thesis, there were two solutions proposed for short-term and long-term to tackle problem with evaluation and comparison between these two solutions to best out the most relevant and suitable for organization which were discussed in chapter III. The last chapter was named as the supporting chapter to support all information and information source for the above three chapters. It composed three sections of questionnaire development to justify central problem, questionnaire development to justify causes and transcript of all interviews. In-depth interviews were widely used at different levels from staff to manager to collect data and to diagnose various aspects of the problem with the methodology of design-oriented and theory-informed from a wide variety of fields such as retails, service industry, management etc. After collecting data and information to analyze, it was believed that employee satisfaction had been greatly affected by lots of factors such as nature of work, pay and benefit, motivation etc. However, this research illustrated that factor of supervision had been mostly influenced which led to the very alarming consequences such as high turnover, low job performance and employee satisfaction.