The moderating effect of locus of control on job stress-job satisfaction relationship: evidence from the banking industry in Vietnam

Abstract

This research aims to investigate the impact of locus of control on relationship between three dimensions of job stress (role ambiguity, role conflict and work overload) and job satisfaction in the banking industry in Vietnam. This study also examines different levels of job stress and job satisfaction of employees between state-owned banks and private banks. The hierarchical regression was conducted to examine the impact. The results indicated that role conflict, work overload and locus of control had significantly negative impact on job satisfaction. The results also showed the moderating effect of locus of control on the job stress – job satisfaction relationship in private banks.