Factors affecting logistics providers’ satisfaction with logistic environment in Ho Chi Minh City

Abstract

The paper investigates factors affecting logistics providers? satisfaction with HCMC logistic environment and then extend some remedies to enhance it. By using both quantitative and qualitative methods, the authors investigate 200 logistics providers operating in HCMC. The results show that the satisfaction with the logistic environment is affected by six factors: (1) the quality of trade- and transport-related infrastructure, (2) the ease of arranging competitively priced shipments, (3) the efficiency of the customs clearance process, (4) the ability to track and trace consignments, (5) the competence and quality of logistic services , and (6) the frequency with which shipments reach the consignee within the scheduled or expected delivery time.