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Please use this identifier to cite or link to this item: https://digital.lib.ueh.edu.vn/handle/UEH/55296
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dc.contributor.authorNguyen Thi Bich Thuy-
dc.date.accessioned2017-09-14T11:02:28Z-
dc.date.available2017-09-14T11:02:28Z-
dc.date.issued2016-
dc.identifier.issn1859 -1124-
dc.identifier.urihttp://digital.lib.ueh.edu.vn/handle/UEH/55296-
dc.identifier.urihttp://jabes.ueh.edu.vn/Home/SearchArticle?article_Id=b79eb630-26a1-457d-9365-9c10cbe21d96-
dc.description.abstractImplementation of quality management in accordance with advanced quality management models, especially the Total Quality Management (TQM) approach, is crucial to the outcome quality of organizations, customer satisfaction, organizational competitive advantages, and financial performance in the present integrating environment. This study aims to construct measures to assess the awareness and implementation situation of TQM among the enterprises in Danang city. The results show that despite a high level of quality awareness by the managers, the TQM implementation is still limited among the surveyed businesses.-
dc.formatPortable Document Format (PDF)-
dc.publisherTrường Đại học Kinh tế Tp. Hồ Chí Minh-
dc.relation.ispartofJournal of Economic Development-
dc.relation.ispartofseriesJED, Vol.23(3)-
dc.subjectTotal quality management-
dc.subjectQuality management implementation-
dc.subjectCustomer orientation-
dc.subjectBusiness performance-
dc.subjectDanang enterprises-
dc.titleAwareness and implementation of total quality management: the case of enterprises in Danang City-
dc.typeJournal Article-
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dc.identifier.doihttp://doi.org/10.24311/jabes/2016.23.3.06-
dc.format.firstpage57-
dc.format.lastpage72-
item.cerifentitytypePublications-
item.fulltextOnly abstracts-
item.grantfulltextnone-
item.openairecristypehttp://purl.org/coar/resource_type/c_18cf-
item.openairetypeJournal Article-
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