Role ambiguity between the sales and planning investment departments in Phu Long Real Estates Corporation

Abstract

This research is to find out what problems are affecting on role ambiguity between sales and planning investment depts in Phu Long Real Estate Corporation. The data from in-depth interviews with managers in human resources, planning Investment and sales depts. and employees in planning investment, sales, finance & accounting and human resources depts. was used in this thesis. Besides the report of DNV organization taking assessment ISO 9001:2015, the research found out that lack of cooperation between sales and planning Investment departments is the effect of role ambiguity between these two parts. Next, in deeper analyze of the potential causes of the problem, the researcher found that vague task, size and complexity of organization, task, Interdependences, rules and policies are root causes leading to effectiveness of sales strategic team as well as the turnover of company. Forwards, the paper suggested solutions relating to reduce role ambiguity between sales and planning investment depts. in order to increase the coordination of them as well as to improve the turnover in sales as well as to meet the requirement of sales plan in Phu Long Corp. Finally, the action plan with detailed steps was presented to implement this strategy