Reducing damaged products In Sato Vietnam Solutions Co., Ltd.

Abstract

This project is conducted at Sato Vietnam Solutions Co., Ltd. The purpose of this project is figuring out the reasons for increasing late delivery from 25.0% for first haft of 2016 to over 41.5% for second haft of 2016 and 39.5% for first haft 2017, the increasing in customers complains according to the report from Operations department. The late delivery is the serious problem because it leads to customer satisfaction and company development between literatures informed reviews and the collected data from Sato Vietnam Solutions Co., Ltd. during deep interviews with managers, mini-survey on staffs and reports from Label development division of Operations department, and sales admin. In a further investigation, the root causes of late delivery are figured out and corresponding solutions are given to improve the situation. There are four steps of alternative solutions proposed as following: Production plan; Make the flow chart and public on each division in factory; Providing training program to production workers, label development member; Developing a proper performance plan.