Work overload in card business team at BIDV – Phu My branch

Abstract

The global trend and constant changes in service which makes companies change endlessly including banks, especially in Tan Thanh district where banks compete intensely. The purpose of thesis is that finding the reason of late debit card issuing problem in BIDV – Phu My branch The findings of thesis revealed that work overload at card business team is the key cause of late debit card issuing problem at BIDV – Phu My branch in recent years. Basing real human resource status of the branch and interviews with managers and staff, transferring staff from other departments to card business team is the best reasonable solution.