The impact of employee perception on job performance with mediating role of extra-role behaviors in Vietnam motorbike market

Abstract

This study examines the impact of employee perception of conscientiousness, organizational justice and organizational identification on job performance of frontline employee in the context of Vietnam motorbike retail market. It also investigates the mediation effect of customer-directed and employee-directed extra-role behavior on above relationships. By using structural equation modeling, these impacts were empirically tested with a sample of 252 frontline employees working at motorbike retail dealers in Vietnam. The result reveals conscientiousness, organizational justice and organizational identification as positive predictors of job performance. Furthermore, the relationships are indicated to mediate by extra – role behaviors. Overall, the mediating effect of customer – directed extra – role behaviors are stronger than employee – directed extra – role. The impact of conscientiousness and organizational justice to job performance was mediated by both extra – role behaviors. In the other hand, while this study shows the mediation effect of customer-directed extra-role behavior on the relationship of organizational identification and job performance, the mediation effect of employee-directed extra-role behaviors on the relationship is not support.