The Effect Of Conflict to Social Loafing in Group Work of Organization: Research in Ho Chi Minh City, Vietnam

Abstract

This study explores the impact of conflicts on social loafing in the organization's group work. Through quantitative analysis of the survey data for 457 civil servants working in Ho Chi Minh city to evaluate the scale and research model. Research results show that the three components of conflict: task conflict, relationship conflicts, and process conflict have the same effect on the social loafing of the individual in the group. The results also show that conflicting relationships will have the greatest impact on social loafing. Therefore, each organization should take measures to reduce social loafing in order to reduce the uncertainty of members in the process of group work.