Job stress in sales department at SaiGon plastic packaging joint stock company

Abstract

Chapter 1 talk about Work pressure: The requirements of the job exceed the ability of the sales person, such too high and irrational KPIs base on the human resources and factory capacity; the clients complain frequently; the manager is too strict… The pressure of work causes the stress in the sales department at SAPLASTIC.JSC. The more of workload, the more stressful of the job.;Working environment: Poor working conditions (eg: hot, noisy, too light or too weak, radiation, air pollution, etc.), much work travel, many working hours, highly technical work can cause stress. No support from management can also be a cause of stress.;Career development opportunities: Stabile (or unstable) work, promotion (promotion or downgrade), job rotation, and career development opportunities are stress-inducing factors.;Personal relationship in the company: It may be both the source of the stress, and the social support that can affect a person's response to stress. Workplace aggression such as bullying, violence, unsupported staffs… are the causes of stress.;Conflicts of work – life roles: It may be the cause of stress. A typical job only fulfills a part of purpose and personal need, so when these jobs are in conflict with one another or simply do not have enough time for both, they can lead to stress. Chapter 2 talk about Conflictions between the leaders and employees, sales department of SAPLASTIC.JSC have to work extra-time, meeting customer, sign contract, run business target … so with huge works, the staff always go to work late and staff is always ask for vacations is increasing recently When salemans of the SAPLASTIC.JSC are stressed, feel under pessure, and no longer interested in their job, they tend to take leave and work late more…This seriously affects quality and efficiency of work, and makes the leaders of the SAPLASTIC.JSC feel dissatisfied, thus, creating more conflictions between the leaders and employees. When employees are constantly reminded and blamed, they will feel that they are not respected and feel disgusted with the company... As a result, this makes the company loss customers, revenue and income…. Chapter 3 talk about Solution: Work pressure,working environment, career development opportunities,Personal relationship, conflict between Work-Life roles.