Excessive workload at tax department in district 11

Abstract

Today’s competitive world human resources management is considered crucial for the efficient and effective utilization of resources. The requirements in terms of human resources management activities also have changed along with changes in the environment. Improving public sector performances seems to be only possible when the public sector has qualified staff. Organizations must identify innovative ways to increase efficiency and lower costs while maintaining quality services. The paper begins with a brief description of the symptoms of human resource at the Tax department in District 11. The situation analysis indicates that Tax Department in District 11 is experiencing serious issues including excessive workload in employees, high turnover rate (resulting from the annual report of HR), low compensation compares with private organizations. As a result, the overall performance has been deteriorating in recent years. One indication for the poor performance is the decreasing annual growth rate, low customer satisfaction. Another evidence is the mandate of tax collection is underperformed. Besides, the current contingent of civil servants is still generally perceived as lacking the necessary competence, work ethic and motivation to meet the requirements of the tax department’s development.