Poor team cooperation at donga bank’s trading department

Abstract

Cooperation is considered as one of the most fundamental aspects of human interaction and for organizations, it has become the main tools for achieving their strategic competitiveness. Moreover, team cooperation also has been found to benefit companies’ sustainability efforts and performances. Clearly, cooperation is more likely to be successful if it is well-managed and well-concerned. However, DongA Bank’s Trading department has been experiencing high turnover rate as well as low foreign exchange trading profits for many years due to poor cooperation between teams. Using different literature reviews and conducting in-depth interviews among employees at the Trading department, this research aims to define what the main problem is, why it is the main problem, how important it is and how it affect to employees’ work abilities as well as business performance at Trading department. Subsequently, the findings show that employees have some obstacles while cooperating with other teams to work for common goals and how the factors effect to their working performance as well as their personal lives. To be specific, following finding “Poor team cooperation at DongA Bank’s Trading Department” as the central problem, the research also presents that two main causes of the problem are lack of updating job descriptions and poor reward system. It can be seen that in order to enhance effectiveness and efficiency of their employees, it is essential to make sure that they are given clear directions towards their work; therefore, they will know what is expected out of them. Moreover, Ashraf (1) stated that job descriptions also lay foundation for key performance indicators (KPIs). In addition, KPIs are essential for measuring performance of the employees to improve reward systems. Thus, if an organization does not have clear job description for their employees, how will it measure performance. As a result, with the two main causes of the problem, this research will show two alternative solutions to solve that problem, to enhance employees’ performances, increase FX profits and decrease turnover rate of employees.