Effect of quality of work life on job performance among power plant operators

Abstract

The activities performed and services provided by the electric sector are essential to the whole population, which is an important ingredient to the development of a country, the electrical systems can be categorized as critical systems where failure can result in significant financial loss, injury or threats to human life. For those power plant in which the operators who have capability of making decisions quickly and effectively can help the company to avoid fines and penalties by National Load Dispatch Center. Hence, in order to survive and to create sustainable growth and development, the power plants are required to have a new approach to management of the operators. Thus, understanding factors that impact on operator performance and how these factors can influence operator performance is paramount to effective management (Nguyen, Dang & Nguyen, 2015). In this sense, this study aim to evaluate the impacts of QWL on job performance among operators in power plants who have received little attention in Vietnam.