High workload at G6 center in Bien Hoa - VietNam

Abstract

Academic Department is responsible for setting the study programs, controlling the quality of learners, evaluating the teaching of teachers and setting the training programs for teachers. Besides, it also helps other Departments with the academic contents in any of their programs. Therefore, any problems happening to this Dept. can affect the function of the whole English center and lead to bigger problem. The consequences, which can hurt the function of the center as a whole, are also found to be low professional efficacy and unattractive working environment. Due to its importance, Academic Department needs to be paid much attention. Nevertheless, over a year of operation, the academic manager position in G6 Center has been taken by 4 people and it is still unoccupied. Several depth interviews and surveys are conducted with related people within the center, and even though person-organization fit and pay-work expectation are considered potential problems, the central one is found to be the high workload. By using the NASA Task Load Index (TLX) which has been used in variety of fields as the criteria workload assessment techniques, the overall workload for academic managerial position in G6 is measured and claimed to be very high. The result number even comparatively exceeds the max researched number of NASA-TLX Global Workload Scores at the same cognitive and process control category. Out of 3 causes leading to high workload, increased workload is the key to solve current issue in the center. In order to deal with the increased workload in G6, the combination solution of outsourcing and technology integration is given out along with action plan. Within 3 criteria of needed resources, ability to improve and benefits of the improvement, the recommended solution is expected to help academic manager with more flexible time for core activities in G6, help supervise the academic operation in new subsidiary center more smoothly.