Poor training quality in vietinbank – x branch’s enterprise customer department

Abstract

Under strong competitive pressure among commercial banks today, the working environment at banks has become more stressful than ever and more than all other industries. Banks are constantly modernizing by applying many modern technologies to the development of new products, increasing utility for consumers. However, the quality of the workforce remains a key to the success of commercial banks. They are the bridge connecting banks and customers. With that great role, the workforce in Vietinbank – X branch’s enterprise customer department has constantly made efforts to improve the professional level to meet the highest requirements for work. That the volume of daily processing work is higher, the pressure of work is higher, but the proportion of inadequate income makes the rate of quitting work at this department increasing. The new employees are lack of real experiences, skills and not met the work requirements. The above factors have partly caused negative impacts on the current business results of X branch. Realistically, the biggest problem of Vietinbank - X branch is facing is the poor quality of training. This makes the new workforce in the enterprise customer department fail to meet the work requirements promptly. The quality of customer appraisal in this department decreases and makes bad debt increase (1). In addition, the lack of skills in sales has also resulted in a significant reduction in credit and capital sales. Poor working capacity has partly increased the work pressure for employees in this department, increasing turnover rate at the branch. With certain limitations, this study desires to offer effective solutions to promote the quality of training at X branch in particular and at Vietinbank system in general. From there, X branch’s business activity will become more and more developed. Its business cost will decrease and its profit will increase. The welfare policies for its employees will also be improved.