Lack of coordination at HBC’S Contract Department

Abstract

Over the last couple of years, the development of Hoa Binh Construction Group J.S.C has been significantly recognized in the construction industry. However, during the difficult times ahead that construction companies are about to encounter, constantly increasing in account receivable has been recorded as a cautious signal in financial report of the company. This paper is about to give a full picture of how a typical construction company struggling to find the solutions to solve the mentioned symptom. By first, the researcher gives a short portrait of the company. Then, by some intensive working, the author identified an apparently seen symptom before using some techniques data including qualitative research such as focus group to establish three potential problems, follow then by reviewing literature and further conducted an in-depth interview in confirming the main problem and its important and consequences. The research also gives further look at the potential causes and once again validating them to find the main cause and sub-causes in order to give the rightful solutions for an agency to improve. Throughout the research, readers may find there are still some connection and contrast in and between the literature found and the answer received from the interviewees, as well as the difference in perception of people from the executive level, to the deputy manager level and to the director level. The paper also pointed out some limit of the focus group technique to get the clearer picture at the symptoms and potential problems of the company. Furthermore, the solution is given to enhance the effort of cure the department problem first, before having affection to the symptoms of the company.