Please use this identifier to cite or link to this item:
https://digital.lib.ueh.edu.vn/handle/UEH/59694
Full metadata record
DC Field | Value | Language |
---|---|---|
dc.contributor.author | Nguyen Thi Mai Trang | - |
dc.contributor.other | Nguyen Dinh Tho | - |
dc.date.accessioned | 2019-12-27T03:39:18Z | - |
dc.date.available | 2019-12-27T03:39:18Z | - |
dc.date.issued | 2019 | - |
dc.identifier.issn | 1350-231X (Print), 1479-1803 (Online) | - |
dc.identifier.uri | http://digital.lib.ueh.edu.vn/handle/UEH/59694 | - |
dc.description.abstract | Drawing upon the service-dominant logic, this study investigates the effect of proactive postsales services (PPS) on supplier innovativeness and customer satisfaction. The study also explores the moderating roles of market mavenism and product category in these relationships. Results from structural equation modeling indicate that PPS has positive effects on both supplier innovativeness and customer satisfaction and that supplier innovativeness influences customer satisfaction. Further, product category moderates the effect of PPS on both supplier innovativeness and customer satisfaction. Results from fuzzy-set qualitative comparative analysis reveal several combinations of PPS components, supplier innovativeness, and market mavenism that form sufficient conditions for customer satisfaction. | en |
dc.format | Portable Document Format (PDF) | - |
dc.language.iso | eng | - |
dc.publisher | SpringerLink | - |
dc.relation.ispartof | Service Business | - |
dc.relation.ispartofseries | Vol. 13 | - |
dc.rights | Springer | - |
dc.subject | FsQCA | en |
dc.subject | Proactive postsales services | en |
dc.subject | Customer satisfaction | en |
dc.subject | Supplier innovativeness | en |
dc.subject | Service-dominant logic | en |
dc.subject | Vietnam | en |
dc.title | The role of proactive postsales services in supplier innovativeness and customer satisfaction | en |
dc.type | Journal Article | en |
dc.identifier.doi | https://doi.org/10.1007/s11628-018-0381-x | - |
dc.format.firstpage | 249 | - |
dc.format.lastpage | 268 | - |
ueh.JournalRanking | ISI, Scopus, ABDC | - |
item.cerifentitytype | Publications | - |
item.fulltext | Only abstracts | - |
item.languageiso639-1 | en | - |
item.grantfulltext | none | - |
item.openairecristype | http://purl.org/coar/resource_type/c_18cf | - |
item.openairetype | Journal Article | - |
Appears in Collections: | INTERNATIONAL PUBLICATIONS |
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