Lack of verbal communication in agile development team: a case of Digital Co., Ltd

Abstract

IT software industry is now one of the most rapidly growing industries among south east ASIAN counties since the majority of IT software companies in China has been charging even higher than what the other developed counties do [1]. Especially since Donald Trump was elected as the 45th and current president of the United States of America, it has been getting harder politically for most of the American software companies to keep involving into Chinese market [2]. Many has moved their software engineering resource pool from China to other south east countries such as Taiwan, Philippine and Vietnam [3]. In addition to such tailwind for those countries, the strong political and economic supports in IT software industry by Vietnamese government toward foreign IT companies and investors and the strong labor force growth in service sector have lead Vietnam to be one of the top countries to export IT software services such as implementation and testing [4]. This has led to more and more international and regional companies looking to Vietnam to build technological resources. This trend has been very popular in recent years, along with that, the capacity and responsibility of the indigenous engineering team are increasingly appreciated. From that, the competition in term of human resource in the market according to investment and development trends is getting higher. Therefore, the question is how to ensure the team has the capacity to compete and to meet not only customer needs but also the development trend of the industry. DSC, a 100% Vietnamese IT software development company, provides its own logistic software products and many services to foreign companies mainly in Vietnam or Japan. DSC wants to keep up with the development trend, improve the competitiveness with other companies of the same scale by upgrading the operational structure of each programming team under the Agile model, which became widely known in 2016 though the publication by the Agile Alliance [5], in order to reach the flexible and effective level of programming. The application of this model to 20 employees in the company made DSC face certain difficulties related to human resource management and information sharing among employees in its organizations. This project will clarify why DSC is having problems with the radical model being applied more and more in the information technology market, in order to study feasible solutions to strengthen the programming team's power according to Agile model effectively.