Ineffective operation of K Company production lines in vietnam

Abstract

In today's modern life, people gradually tend to use foods that are convenient, easy to prepare, and good for health. Besides, product quality and safety are the top priorities of consumers. For that reason, the K Company always focuses on producing products that meet the quality, needs, and tastes of fastidious consumers. However, company K still receives complaints from the consumers about the quality of frozen seafood products. This thesis with the topic: “Ineffective operation of K Company production lines in Vietnam” has figured some points as below: Firstly, the symptom increasing in customer complaints has been clarified through analysis of collected data from K Company’s internal report, the quality assurance department, and the production management department. Secondly, through in-depth interviews with members of K Company’s partner (S Company), and K Company member, many problems lead to the increase of customer complaints. These problems are the ineffective quality assurance management of partner, the ineffective quality control management on partner’s processing lines, and the ineffective operation of production lines. Each problem has a varied level of influence on the problem but the ineffective operation of production lines is the main problem. In addition, the potential causes leading to the ineffective operation of production lines are ineffective production process management and ineffective people management. Following the validation and evaluation, the cause: “Ineffective people management” is considered as the main cause. Finally, two alternative sets of solutions are proposed to improve the effectiveness of people management. Based on deep evaluation of cost, benefit of these sets of solution and final confirmation from K Company’s partner, the set of solution one (adjusting the staff training method and redesigning the duties of supervisors) is chosen. So that by implementing an action plan for set of solution one, the problem: “Ineffective operation of K Company production lines in Vietnam” can be solved effectively.