Ineffective training at front of house department of Date Nariya Restaurant

Abstract

Date Nariya is a Sendai-style restaurant that is franchised from Japanese with the specialist is “Gyutan” (beef tongue). In the research period, from opening at the beginning of August 2020 to January 2021, sales of the restaurant are dropping compared to other restaurants on the same company. The main problem has been unhidden after studying. After the process of analysis and validation by the Problem Solving of Organization method, the causes are presented through the study of theoretical models from which the interview is carried out to determine the main cause. From the root cause of the problem, a set of solution is suggested after evaluating, comparing the cost and benefit of the alternative solutions.