Understaffing At O&M division: The case of tas company

Abstract

This thesis identifies and validates the key problem faced by the Operations and Maintenance (O&M) division in TAS Company (a solar rooftop energy company), focusing on the root causes of increased voluntary turnover among O&M managers and decreased revenue from solar projects. By utilizing an organizational problem-solving approach, the study identifies several key issues, such as high workload, low recognition and appreciation, and dissatisfaction with compensation and benefits. These issues contribute to pervasive discontent among O&M managers, leading to decreased job satisfaction and high voluntary turnover. The thesis, "Understaffing at O&M Division: The Case of TAS Company” examines the issue of high workload in the O&M division due to understaffing. The high workload's root cause has been understaffing within the O&M division. The shortage of personnel increases the workload for existing managers, leading to burnout and decreased effectiveness in project operation and maintenance tasks. Three potential solutions were proposed: outsourcing some tasks, redesigning the O&M manager's role to increase specialization, and recruiting interns. However, each solution presents its own difficulties. Outsourcing could lead to confidentiality issues and high costs, while redesigning jobs could lead to fragmented responsibilities and isn't suitable due to the limited organizational structure and manpower of TAS Company. Recruiting interns seems to be a cost-effective and strategic solution, relieving the high workload and identifying potential future talent. By implementing the proposed solution, the company can mitigate the root causes of the high workload within the O&M division, leading to improved employee morale, enhanced project outcomes, and sustained growth in the competitive solar energy market. However, this is a temporary solution to solve the problem in 2024 due to budget constraints, and the company must revisit budgetary issues for additional recruitment once financial stability is achieved.