Work-life quality, perceived organizational transparency, and the moderating effect of self-compassion on employee organizational citizenship behavior in VietNam rubber industry enterprises

Abstract

This PhD dissertation investigates the relationships between Transformational Leadership (TLE), Quality of Work-Life (QWL), Perceived Organizational Transparency (POT), Organizational Citizenship Behavior (OCB), and Self-Compassion (SEC) within the context of the Vietnamese Rubber Industry. The industry, characterized by labor-intensive work and fierce global competition, presents unique challenges for employee engagement, well-being, and organizational performance, making it an ideal setting for exploring the impact of leadership, transparency, and self-compassion on work-related behaviors. Adopting a mixed-methods approach, this study integrates both qualitative and quantitative research phases. The qualitative phase involved expert interviews and group discussions, providing context-specific insights and refining the constructs under investigation. These qualitative findings informed the development of the survey instruments used in the subsequent quantitative phase. The quantitative phase involved the administration of a questionnaire to 406 employees across various companies in the Vietnamese Rubber Industry, testing the hypothesized relationships between the key variables. The results of the study confirmed that Transformational Leadership significantly enhances both Quality of Work-Life and Perceived Organizational Transparency. Furthermore, both QWL and POT were found to positively influence Organizational Citizenship Behavior. The study also identified Self-Compassion as a significant moderator, particularly in mitigating the effects of workplace stress and enhancing the positive impacts of QWL and POT on OCB. This research makes several theoretical and practical contributions. Theoretically, it extends Transformational Leadership and Organizational Behavior literature by integrating self-compassion as a moderating factor. Practically, it provides actionable insights for industry leaders and HR professionals on how to foster a supportive work environment through leadership practices and organizational transparency, while highlighting the importance of self-compassion in enhancing employee resilience and performance. The findings are particularly relevant for industries like the Vietnamese Rubber Industry, where high-stress working conditions and competition necessitate leadership and x organizational practices that prioritize employee well-being. This study suggests that organizations can benefit from adopting transformational leadership, fostering transparency, and integrating self-compassion development to improve both employee engagement and organizational outcomes.