Browsing by Author Dr. Nguyen Thi Mai Trang


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Issue DateTitleAuthor(s)
2018Antecedent and outcomes emotional labor: evidence from tourism industry in Viet NamTran Thanh Tam
2018Antecedents and outcomes of customer incivility: a study of frontline employees in Vietnam’s retail industryBui Xuan Quynh
2016Customer engagement in a facebook brand community: A study of Airline consumers in VietnamLe Minh Hoang Long
2018Emotional labor, employee engagement and quality of life: a research on service employeesHa Thi Truc Mai
2019Enhancing banquet program performance a case of: Heineken Vietnam BreweryTran Ba Khoi
2022Enhancing organizational growth opportunities for Agility team: a case of Kyanon Digital company limitedLam My Hanh 
2017Factors affecting individuals’ subjective career successTran Ha Quyen
2019Factors influencing service innovative behavior: evidence from VietnamTran Phong
2021Failure of advertising activities of honey drop product in Queenfood CompanyNguyen Ngoc Thanh Truc
2019Front line staff turnover & retention at Majestic Saigon HotelHuynh Minh Phuong
2021Improving customer service behavior of staff at MobiFone Service Company Region 8Nguyễn Phương Quyên
2020Improving internal communication: the function of human resource in Osstem Implant Vi NaVo Ngoc Dung
2018Improving personal selling activities: a case of Nordic Car Company in Ho Chi Minh City - VietnamTrinh Duy Bang
2018Improving petrol stations employees’ motivation: a study of petrovietnam oil corporationNguyen Cao Duc
2022Improving service consultant performance of BMW Binh Duong employeesNguyen Ngoc Bich 
2021Improving the service quality of donor care with monthly donors a study of the non-profit organization in Ho Chi Minh City, VietnamNguyen Vo Truc Giang
2018Ineffective operational management: a case of Papa GardenBui Chau Sang
2018Job resourcefulness: antecedents and outcomesHo Tan Vuong
2021Lack of digital marketing staff at Mobifone Service Company Region 8Nguyen Hai Dang
2020Lack of verbal communication in agile development team: a case of Digital Co., LtdDinh Thi Thanh Van