Improving petrol stations employees’ motivation: a study of petrovietnam oil corporation

Abstract

Many researches recently have show that: motivation of employees play a very important role in business activity. They have pointed out: if the level of motivation is high, the employee can perform better, the worker can get higher productivity and the company can achieve business goal and objective effectively. On the opposite, if the motivational level is low, it could lead to low sales performance, it may weaken the company performance and thus it can affect business success. Understanding the significant role of employee motivation, the objective of this thesis was (1) to find out the impact of employee motivation on organization effectiveness and productivity, (2) to identify what factors motivating employees at PetrolVietnam Oil Corporation’s (in short, it would be called PVOIL in this thesis) petrol stations and examine the major factors that increase motivation of employees the most. After carefully reviewing many theory regarding employee motivation, I found that: there are many factors that motivate employees, including both financial factors and non-financial factors. There exists a strong relationship between employees’ motivation and organizational effectiveness. The more motivated the employees are, the more contribution they bring, thus the more profitable and successful is the business. The findings of the study revealed that financial factors plays the most important role in motivating employees at PVOIL petrol stations. The findings are discussed in details in the research along with suggestions for PVOIL and managers/leaders at PVOIL in order to increase the employee’s motivational level.