Core criteria affecting decisions to select logistics services suppliers in Ho Chí Minh City

Abstract

Outsourcing of logistics services has become popular since the beginning of the 21st century. Along with increasingly great changes in supply of logistics services, exploring customers’ demand and core criteria affecting decisions to select logistics services suppliers becomes increasingly necessary. Employing the EFA and binary logistic regression, the research identifies eight core criteria affecting decisions to select service suppliers by HCMC-based exporters and importers: quick response to customers’ demand, updating service supplying fares, brand reputation of logistics services suppliers; exact billing; care of customers’ interests and needs; location of service suppliers; availability of e-commerce services and electronic billing; and reasonable pricing.