Role of internal communication in responding to people’s complaints at the Office of People’s Council and People’s Committee of District 8th, HCMC

Abstract

The receiving and responding to people’s complaints at the Office has been existed some problems due to affect product’s quality negatively and views of people towards the state. This research finds out some problems which are related to internal communication among departments of Office of People’s Council and People’s Committee of District 8th, Ho Chi Minh City. Based on data from in depth interview and survey questionnaires for five (5) respondents including that are two (2) staffs and three (3) managers of the Office who work about receiving and responding to people’s complaints as expertise and concurrent tasks, this research finds out two (2) main causes as: lack of mutual information and knowledge cooperation; lack of providing information for needs of employees. From that, the writer suggests solutions, action plan to relate around internal communication at Office to improve current existences and enhance positive views of people towards the local state.