Organizational citizenship behavior and employee turnover intention: an empirical study in pharmaceutical companies in Ho Chi Minh City

Abstract

The study investigates the influence of relations-oriented leadership behavior, perception of fairness and intrinsic motivation on organization citizenship behavior (OCB) and the influence of OCB on employee turnover intention in the context of Vietnam pharmaceutical industry. The model was tested with a sample of 312 employees working for pharmaceutical companies in Ho Chi Minh City. The result reveals a good fit between collected data and measurement scales which were introduced and developed in the Western contexts. The findings show that relations-oriented leadership behavior, perception of fairness and intrinsic motivation has positive impacts on OCB, and OCB has a negative impact on employee turnover intention. The discovery highlights the importance of documenting factors affecting OCB in reducing employee turnover intention towards organization as well as draws the management attention to their recruiting, training and long term development policies