The ineffective operating procedure at MORE UK in Ho Chi Minh City

Abstract

The purpose of this paper is to point out the problem that exists in the operation of MORE UK in Ho Chi Minh City and the author have proposed alternative solutions to solve problems that help to manage the company become more effective In Chapter I, the author introduces MORE UK as well as the general situation of the garment industry in Vietnam. According to the company size, MORE UK is a rep office which specializing in processing women's clothing and export to countries such as England, Australia, America, Korea, .. as well as describe company products and company structure In Chapter II, the author analyzes the problem that MORE UK is facing. From problem finding mess, the author presents the symptoms of the company that is MORE UK looking for supplementary factories with better production capacity and clearer production plans to take over orders because the main factory can not continue to handle orders because of many problems between related parties such as: Customers changing order detail information, low capacity of factory for production, Insufficient dealing FOB price between MORE UK and factory, Lacking of person who charge in controlling sample room and Lacking of merchandiser's role clarity internally MORE UK. Therefore, MORE UK noticed that with the VC production capacity will not complete the progress to export garments in time, hence, the Chief Rep make decision to find supplementary factories which leads to pay higher CMT price and other costs as transferring cost and importing cost. By the interview method, the authors proposed some potential problems leads to the company symptom are Ineffective partnership management, Ineffective operating procedure and unclear organizational structure, the central problem is ineffective operating procedure. However, to justify the existence of problem, the author analyzed the main problem in ineffective operation management, which led to issues related to Ineffective partnership management, Ineffective operating procedure and unclear organizational structure. These problems are linked together, however, the central problem leading to the symptom is ineffective operating procedure officially. The authors also show the importance of central problems by pointing out the potential consequences which are increasing cost management, affecting firm performance and customer satisfaction, which is unavoidable if the situation is not resolved. At the same time, the author had pointed the level of important of these potential consequences when this problem occurs at MORE UK to justify the importance of this central problem. In Chapter III, the author is continuing to analysis the cause validation to find out what causes of core problem of MORE UK is the presence of unexpected supplementary factories. By interview and related theories, the author identified the potential causes of the problem are Affiliative leadership style, Lacking of job description, Lacking of training, Poor planning and scheduling and Language and Culture Barriers. Because the cause “Affiliative leadership style” is an objective cause, the author did not build a solution for this cause but focused on solving the remaining causes. By doing survey and analysis, the author choose the set of solution is the combination of Writing job description, Each employee in the merchandiser team will take responsible to follow up one or two customer in whole process, from receiving purchasing orders to exporting the goods and On- the- job training to develop action plan to solve problem of MORE UK is ineffective operating procedure. The above is a executive summary of the thesis to give the reader a preliminary view of the content of the paper. There is the full thesis "The ineffective operating procedure at MORE UK in HO CHI MINH CITY" from the author.