The lack of effective training program in compliance management

Abstract

The thesis is conducted to find solutions for the most centralize problem of compliance management of MSD: the lack of effective training program. Initially, in focusing on examine operation of MSD – a pharmaceutical company with its headquarters bases in NJ, USA, three main symptoms of this problem were determined as high frequency of risky activities, repeated non-compliance findings and “high risk” rated by Global Audit team. Through interviews and references from other researches and studies of experts in field, the initial list of problems was built with 5 problems: no effective compliance training program, inappropriate compliance policies, great job pressure, low ethical culture in organization & wrong decision in recruitment. Making decision is a process based on many factors of business and management, therefore, the consideration is also presented with the justification of problem’s existence, problem’s importance and the capability to solve the problem. As a result, the problem of non-effective training program is indicated as centralize problem with 3 main causes: no real cases discussion in training, no evaluation tools and no involvement of all members in organization. In the final chapter of this report, solutions and action plan, which focus on solving main causes of problem in different criteria of a comprehensive program, are built with the result from interview and literature knowledge.