Ineffective secondary ESL teaching at Shine International School - Ba Ria Campus

Abstract

In Vietnam, education is always considered the most important. Vietnamese put a very high value on education, and households are inclined to spend a significant amount of resources on their children's education (1). Education is also a service supplier, parents or students are the school's customers, and parents are the key decision-makers. Hence, SHINE BR has low parent satisfaction, a high student mobility rate, and a high number of parent complain. The research focuses on finding the main problem, following finding the critical cause, and proposed the best alternative solution to solve the cause to help SHINE improve the performance. To find the issue that SHINE BR is challenging, the author conducted in-depth interviews with the school's Board of managers, unsatisfied parents, and 'mobility students'. Through in-depth interviews, using the figures and data from SHINE BR, relevant literature, and advice from the Campus Principal, the root cause was determined as ineffective Secondary ESL teaching. After further rounds of interviews and literature support, the potential causes that affect the central problem are lack of experienced ESL teachers, lack of using teaching aid, lack of effective training, and curriculum is not stable. Following investigating and in-depth interviews, the root cause is determined to lack of effective training. The possible alternative solutions for improvement of lack the effective training are Re-evaluating and enhancing online training effectiveness, Development training and professional development plan for ESL teacher, Promulgating policies to encourage self-training. Basing on the cost-benefit analysis, the development training and professional development plan for ESL teachers is feasible to solve the ineffective Secondary ESL teaching at SHINE BR. The solution is to benefit from available resources, which cost around VND 900,000,000 plus training cost and long-term. This solution not only improves the ESL teaching effectiveness but also increases the school’s reputation.