Factors affecting the decision to use E-wallets by students in Ho Chi Minh City

Abstract

The aim of this study is to explore the relationships between security and privacy, effort expectancy, performance expectancy, social influence, behavior intention, facilitating conditions, and actual behavior of e-wallets. Data were collected by sending an online questionnaire to 261 students studying in Ho Chi Minh City, who had experience using e-wallets. Results from the partial least squares structural equation modeling (PLS-SEM) using SmartPLS 3.3.3 software showed that security and privacy, effort expectancy, performance expectancy, and social influence had positive effects on the behavior intention to use e-wallets. Additionally, behavior intention and facilitating conditions also had a positive impact on the actual behavior of e-wallets. Finally, the study proposes recommendations to enhance the experience and quality of e-wallets to increase the number of students using them.